ImPress Supervisor - Eugene

ImPress Supervisor — Eugene

Ad details

Education, Certification and Licenses:

* Must possess a high school diploma or equivalent; some college
preferred.


Experience:

* Minimum of 2 years of experience as a customer service team member
with previous supervisory and cash handling experience preferred
* Proven track record of meeting/exceeding sales goals
* Able to calculate prices and provide accurate quotes to customers


Computer Skills:

* Working knowledge of Macintosh and Windows based computers and modem
based communications.
* Working knowledge of DTP experience preferred
* Familiar with PageMaker, Freehand, Illustrator, WordPerfect, Quark
Express, Photoshop, and Microsoft Office
* Able to convert documents from hard copy format to digital format


Work Conditions, Physical and Sensory Requirements:

* Work full:time hours on a variety of day/evening shifts, including
weekends, as needed; broad availability
* Have a valid drivers license and insurance and maintain an excellent
driving record. Operate vehicle in safe and courteous manner, reports
all incidents or accidents to manager
* Able to lift, move or carry medium:weight objects (up to 55 pounds)
and climb 8 to 10 ladders
* Able to stand and move about for extended periods of time; reach,
bend, stoop, etc.


Additional Information:

* Effectively interact with customers and be capable of handling
customer inquiries and issues
* Have good attention to detail and the ability to maintain composure
while supervising multiple tasks
* Able to provide resolution in a courteous and professional manner
* Attention to detail and the ability to maintain composure while multi
tasking
* Able to interact with associates/management to promote teamwork
Position Summary:

The Supervisor, ImPress is responsible for the positive contribution to
the customers shopping experience by effectively training, supervising
and directing ImPress associates while providing an example of excellent
customer service.


Position Responsibilities / Essential Functions:

1. Direct the activities of ImPress team members and set an example of
outstanding customer service.
2. Ensure accurate and timely processing of all customer requests for
ImPress services.
3. Train associates on ImPress products and services and enhance the
staffs sales techniques to improve sales volume.
4. Ensure that ImPress is properly stocked, clean and well organized
and supply orders are maintained to required levels.
5. Partner with the Supervisor, Sales Manager and Store Manager on
sales and marketing strategies to increase sales, including
inside/outside canvassing efforts.
6. Ensure that all appropriate orders are sent to the hub store
whenever necessary Communicate large customer leads to Corporate
Account Managers.
7. Ensure daily communication with all team members utilizing huddle
meetings; review all store/corporate communications; maintain ImPress
communication binder.
8. Observe and watch for loss prevention issues and advise management
of any unusual activity and tr
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